Our contact details:
Name: Westbury Collections Ltd
Address: Global House, 1 Ashley Avenue, Epsom, Surrey, KT18 5AD
Phone Number: 01372 232080
The type of personal information we collect:
We currently collect and process the following information from our clients:
Details of Debt and all related documents and/or information
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you to collect debts on your behalf following your instruction. We use this information that you have given us in order to attempt collection of the debt or debts referred to us by you which also may included tracing, litigation, adjudication or insolvency action.
We may share this information with Village Investigations Limited, Howell Jones Solicitors, HM Courts and Tribunals Service, Land Registry Trust, Grosvenor Credit Management & Investigations, High Court Enforcement Officers, Shred-IT and any other companies who may need to assist in the recovery of your debt.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
(b) We have a contractual obligation following our Welcome Letter and T&Cs being sent to you by email upon receipt of your initial debt referral.
(c) We have a legitimate interest.
How we store your personal information:
Your information is securely stored on our server at Global House, 1 Ashley Avenue, Epsom, Surrey, KT18 5AD.
We keep all information on record unless the data owner request us to delete. We will then dispose your information by deleting the information from our server, emails and hard copies files through Shred-IT.
Your data protection rights:
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Westbury Collections Ltd, Global House, 1 Ashley Avenue, Epsom, Surrey, KT18 5A or by email email@example.com or by telephone 01372 232080 if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Westbury Collections Ltd, Global House, 1 Ashley Avenue, Epsom, Surrey, KT18 5AD.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk