Frenquently Asked Questions

Q) How do i pass the debt to you?

A) Simply head to our "refer a debt" page. This usually takes 3-5 minutes to complete. Click here - www.westburycollections.com/referadebt 

Q) Do you have any upfront charges?

A) No. We have no upfront charges.

Q) How do you charge?

A) We charge 15% or £90.00 (whichever is greater) on monies collected. If we are unable to collect the debt we shall come back to you with the costs for legal or, insolvency action if we think you would have good case and the balance warrants it.

Q) Can i pass the 15% or £90.00 charge onto the debtor?

 

A) Yes - If you and the debtor are a business or if your original contract/quote or estimate says you can.

A) No - If the debtor is an individual and you do not have a clause in your contract/quote or estimate.

If we are unable to recover the 15% or £90.00 you will still be responsible to pay on monies collected.

Q) Where will the debtor make payment?

A) Usually the debtor will make payment to us direct so we do not need to keep checking with you. We will then deduct our 15% or £90.00 and BACS the balance to you.

Q) When do you pay collections to us?

 

A) Payments will be made to you on Friday of the week payment was received.

Q) If you cannot collect the debt, do I have to issue legal action?

 

A) No. Legal or Insolvency action is upon your authorisation only. We will advise you of the costs and pros/cons of issuing action against your debtor. It is then up to you if you want to go ahead. If not, we close the file with no charge. 

Q) I'm not sure where my debtor is?

 

A) No problem. We can issue a trace to try to find them - Our trace charge is £92.50 + VAT.

Q) The debt is now 5 years old - can you still chase for payment?

 

A) Yes legally we can chase for up to 6 years before the debt legally expires. There are a few things than can reset the 6 years. 1) A promise of payment in writing 2) A dated cheque or 3) from the date a CCJ was obtained.

If we have missed anything, please add any questions you have below: 

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