Debt Collection FAQ

The first step is to establish that the debt is due, obtain copies of the relevant invoices, contracts or agreements, and review any previous correspondence with the debtor. Early action often increases the likelihood of recovery. Westbury Collections will assess your case and recommend the most appropriate recovery strategy based on the circumstances of the debt.

Westbury Collections operates many of its debt recovery services on a No Collection – No Commission basis. This means that, where applicable, you only pay commission if we successfully recover your money. If legal action or other specialist services are required, we will explain any costs before proceeding.

The sooner the better. Waiting several months can reduce the chances of recovery. As a general guide, invoices should be reviewed for referral once internal credit control procedures have been exhausted and payment remains outstanding.

Yes. Professional debt recovery does not have to be aggressive. Our approach is to work constructively with debtors wherever possible, encouraging payment while treating all parties fairly and professionally.

Typically, we require:Your invoice(s)The debtor's contact detailsAny purchase order or contract (if available)Copies of relevant correspondenceA brief summary of the dispute, if there is oneThe more information available at the outset, the more efficiently we can begin the recovery process.

A dispute does not necessarily prevent recovery. We will review the issues raised, assess the available evidence and advise on the most appropriate route, whether that involves negotiation, further correspondence, mediation, adjudication (where applicable) or legal proceedings.

Yes. We regularly recover debts owed by limited companies across a wide range of industries.

Yes. We recover consumer debts and commercial debts where appropriate, always following the relevant legal requirements and pre-action procedures.

Yes. We can assist with many overseas debt recovery matters through our experience and network of international partners where appropriate.

Every case is different. Straightforward matters can sometimes be resolved within days, while disputed or legally complex cases may take several months. The timescale depends on factors such as the debtor's response, the nature of the dispute and whether legal action becomes necessary.